Help Center

Find answers to your questions about WhereRetail. Browse help topics by category or search our frequently asked questions below.

Getting Started

5 articles

Listings & Search

8 articles

For Business Owners

6 articles

Privacy & Legal

4 articles

Frequently Asked Questions

WhereRetail is a global retail discovery platform that helps shoppers find shopping malls, supermarkets, grocery stores, department stores, and other retail locations worldwide. We provide structured information including addresses, opening hours, contact details, customer reviews, and available amenities so you can plan your visit before heading out.

Use the search bar on the homepage to enter a store name, category, or city. You can also browse by category (such as Shopping Malls or Supermarkets) or by location to find retail places in a specific area. Search results can be filtered by rating, distance, and amenities to help you find exactly what you need.

Yes, WhereRetail is completely free for shoppers. You can browse listings, read reviews, check store hours, and view location details without creating an account or paying any fees. Our platform is supported through business services such as advertising and premium listing features.

Listings on WhereRetail are created from publicly available data sources including government registries, mapping services, and business directories. Business owners can also submit their stores directly or claim existing listings to update and manage the information. Our team reviews submissions to maintain data quality across the platform.

Yes. If your retail store, mall, or supermarket is listed on WhereRetail, you can claim it to gain management access. Once verified, you can update your hours, contact details, photos, and respond to customer reviews. Visit our Claim Your Business page to get started.

If you notice incorrect or outdated information on a listing, you can report it through the listing page or by contacting us directly. Visit our Contact page and include the listing name, the incorrect detail, and the correct information. Our team will review and update the listing promptly.

No. WhereRetail does not sell or share your personal data with third parties for marketing purposes. We only collect information necessary to provide our services, such as contact details submitted through forms. For complete details on how we handle data, please read our Privacy Policy.

You can reach our team by email at support@whereretail.com or by visiting our Contact page and filling out the inquiry form. We typically respond within one to two business days. For business-related inquiries, you can also reach us at business@whereretail.com.

Still need help? If you could not find what you were looking for, here are some helpful links: Contact Us, Claim Your Business, About WhereRetail, or review our Privacy Policy. Our support team is happy to assist you.